SHIPPING POLICY

This shipping policy governs all order delivery arrangements for all commodities sold through our online retail store, covering all order processing timelines, global logistics distribution cycles, packaging standards, and the full free shipping benefit rule applicable to every customer order. The most core and permanent logistics advantage we provide to all buyers is universal free shipping covering every single order placed on our website, with no minimum order spending thresholds, no regional delivery surcharges, no separate packaging handling fees, and no hidden customs clearance administrative charges added to any purchase regardless of the total value of goods added to the shopping cart. Whether customers place orders containing only small individual replacement accessories or full sets of large-volume power tools and outdoor operating equipment, every order automatically activates the zero-cost global shipping benefit at the moment order payment is confirmed successfully, and all logistics transportation expenses of the entire delivery flow are fully borne by our store without transferring any related cost burden to consumers. This free shipping policy is a long-term fixed service rule rather than a limited-time promotional activity, so customers can enjoy consistent free delivery treatment every time they shop on our website without worrying about policy expiration or temporary free shipping benefit cancellation. All logistics delivery arrangements stated within this policy apply equally to all global delivery destinations supported by our logistics network; we do not set differentiated shipping rules to distinguish domestic and overseas delivery areas, and the same free shipping benefit, order processing timeline, and delivery cycle standards are implemented uniformly for all customer orders from all regions worldwide. Every logistics rule displayed on individual product detail pages fully aligns with the complete clauses recorded in this official shipping policy document, and this policy document serves as the sole authoritative standard for resolving all logistics service disputes between customers and our store.

After customers complete full payment for submitted orders through the payment channels supported by our website, all orders enter the unified warehouse sorting and packaging processing flow with a fixed processing cycle of 1 to 3 consecutive business days. Business days for warehouse order processing exclude all United States federal public holidays and weekly fixed rest days of our storage operation team, and the starting time point of the 1-3 day processing window is defined as the exact system timestamp recorded when customer order payment is fully confirmed on our website backend server. During the warehouse processing cycle, our professional storage staff complete a series of standardized order operation steps in sequence, including accurate matching of ordered product models and specifications, complete collection of all matching auxiliary accessories, user instruction manuals, and spare parts attached to each commodity, multi-layer firm packaging with shockproof, pressure-resistant and waterproof packaging materials to prevent product scratch, collision damage or dampness during long-distance international transportation, scanning and binding of unique order tracking labels on the exterior of all packaged delivery parcels, and final unified handover of all finished packaged orders to our designated cooperative international logistics carriers for subsequent global distribution. Our warehouse team sorts and processes all paid orders in chronological order of payment confirmation, and we evenly distribute daily order processing workloads within the 1-3 business day window to avoid centralized order backlog and excessive extension of individual order processing time. Customers can check the real-time progress of their order warehouse processing stage through the dedicated order tracking function embedded on our website, where the system will display clear status updates including payment confirmed, goods picking in progress, packaging completed, and parcel handed over to logistics carrier, allowing buyers to monitor every step of pre-delivery order processing conveniently without repeated inquiries to customer service staff. Once our warehouse staff complete all packaging procedures and hand over the finished parcel to the logistics carrier within the stipulated 1-3 business day processing cycle, the official global transportation stage of the order commences immediately.

After packaged customer orders are handed over to our cooperative international logistics carriers by our warehouse team, all parcels enter the cross-border global transportation flow with a standard fixed delivery cycle ranging from 6 to 12 consecutive business days, and business days counted within this delivery cycle exclude international public holidays, customs inspection rest days, and weekly logistics carrier rest days. The 6-12 business day delivery cycle covers all complete cross-border logistics links from initial parcel transit warehouse sorting, international air and land transportation, destination port customs clearance inspection procedures, final regional distribution sorting at local logistics stations, and last-mile door-to-door delivery to customer designated receiving addresses. Our store maintains long-term stable cooperative partnerships with multiple mature, high-efficiency international logistics service providers, forming a comprehensive global logistics distribution network covering all mainstream receiving regions worldwide. We regularly conduct comprehensive performance evaluation of all cooperative logistics carriers, focusing on assessment indicators including average delivery cycle stability, parcel loss and damage rate, customs clearance processing efficiency, and logistics tracking information update timeliness, and we optimize and adjust our logistics carrier cooperation layout periodically to keep the overall standard global delivery cycle steadily maintained within the 6 to 12 business day range stated in this policy document. Every delivered parcel generated from customer orders is assigned an exclusive unique global logistics tracking number after being handed over to logistics carriers, and this tracking number will be automatically synchronized and displayed on the order tracking page of our website once logistics carriers scan and record parcel transportation information into their internal system. Customers can input the exclusive tracking number on our website tracking page to view real-time updated logistics transportation records of their parcels, including transit warehouse transfer records, international transportation departure and arrival timestamps, customs clearance inspection progress, local regional distribution sorting status, and final delivery completion notifications after parcels are signed for at receiving addresses. We remind customers that a small number of individual orders may encounter slight temporary delivery cycle extensions beyond the standard 6-12 business day window due to uncontrollable objective factors including sudden customs inspection random spot-checks, extreme bad weather affecting international transportation routes, temporary regional logistics terminal backlogs, and other force majeure logistics obstacles. If customers find their order delivery cycle obviously exceeds the standard time range and the logistics tracking information stops updating for multiple consecutive days, they can submit a logistics inquiry request through our website customer service channel at any time, and our dedicated logistics coordination staff will follow up with cooperative logistics carriers immediately to track parcel transportation status and provide timely feedback of inquiry results to customers via website internal message notifications.

Our warehouse packaging team implements unified high-standard shockproof and waterproof packaging specifications for all commodities regardless of product volume, weight, or material texture, to fully protect product integrity during long-distance cross-border transportation and effectively reduce the probability of surface scratch, component collision breakage, or internal product damp damage caused by rough logistics handling or adverse transportation environment. All large-volume power tools and outdoor equipment are wrapped with thick multi-layer foam shockproof padding on all edges and corners before being placed into hard corrugated outer cartons, and all gaps inside packaging cartons are filled with soft buffer filling materials to avoid product shaking and collision inside packages during transportation. Small accessories and fragile spare parts are separately sealed in waterproof plastic storage bags before being fixed inside outer delivery cartons, and every packaged parcel is sealed with high-adhesion anti-tear packaging tape on all carton opening seams to prevent accidental package opening during transit. When customers fill in receiving address information during order placement, they are required to submit complete, accurate receiving details including full recipient name, detailed street house number, city, state region, postal zip code, and valid recipient contact information, as incomplete or ambiguous address information will easily lead to logistics delivery delays, parcel misdelivery, or failed delivery returns, and customers shall bear the relevant logistics delay consequences caused by inaccurate self-submitted address information. In the event of logistics service disputes between customers and our store involving issues such as lost parcels, damaged goods upon delivery, logistics delivery cycle serious delay, or tracking information long-term non-update, all dispute resolution work shall be carried out strictly following the complete clauses recorded in this official shipping policy document. Customers can submit formal logistics dispute feedback through the dedicated dispute entry on our website, attaching clear photographic evidence of damaged parcels or screenshot records of abnormal logistics tracking information as supporting materials, and our senior logistics management team will launch independent full investigation into all submitted logistics dispute cases and issue a formal binding processing result within the standard customer service response cycle. All logistics dispute processing solutions formulated by our management team fully protect the legitimate consumption rights of customers on the premise of complying with all shipping policy clauses, and we will coordinate with cooperative logistics carriers to provide corresponding compensation solutions for customers who encounter parcel loss or severe product damage caused by logistics carrier improper operation.