REFUND POLICY

This full refund and return policy applies to all goods purchased through our online store, with a unified settlement currency of United States Dollars for all refund transactions. The core rule of this policy is a 60-day unlimited reason return window starting from the exact date when customers sign for their delivered packages. We design this long return cycle fully considering the actual usage habits of American consumers, as many customers will purchase power tools and outdoor equipment in advance for subsequent renovation projects, seasonal outdoor activities, or long-term household reserve use, and they may not open and test the goods immediately after receiving delivery. Within the full 60-day return period, customers can apply for return and refund services for any purchased product without providing complex proof of product defects. We do not set restrictive return conditions such as unopened original packaging, unused products, or minimum order value limits, allowing buyers to return goods freely if they encounter mismatched product size, inconsistent functional expectations, temporary changes in purchase demand, minor cosmetic appearance dissatisfaction, or genuine product quality malfunctions. All refund amounts generated from return orders will be calculated and transferred to customer payment accounts in USD currency uniformly, with no currency conversion fees, handling fees, or administrative deduction fees charged during the full refund processing flow. This refund policy is fully independent of other service rules such as shipping arrangements and customer service response standards, and all clauses stated herein take priority as the sole valid standard for all return and refund dispute resolution between customers and our store.

Customers who intend to initiate a return application within the valid 60-day cycle can complete the full application operation through the dedicated customer service entry on our website without additional offline document submission or complicated identity verification steps. The first step of the return process requires customers to submit a return request through the online customer service channel, simply stating the corresponding order serial number and the basic reason for returning the goods. Our professional after-sales staff will respond to all submitted return applications within the unified service response time frame specified in the customer service policy, and send complete standardized return operation guidelines to customers through the website message system once the return request is approved. The operation guidelines clearly describe the correct product packaging methods, designated return delivery logistics channels, and the accurate receiving address for returned goods, eliminating ambiguous operation steps that may cause delays in return processing. After receiving the official return approval notice, customers only need to repack the purchased products completely with all original matching accessories, user manuals, and auxiliary parts included in the original delivery package, then deliver the repackaged goods to the designated logistics carrier according to the return guidelines. We remind all customers to retain the logistics tracking number generated after sending back returned goods, as this tracking code is the core credential for our warehouse team to confirm receipt of returned packages and trigger subsequent refund processing procedures. Once customers complete the delivery of returned goods, they can send the corresponding logistics tracking number to our customer service team through the website message channel for real-time logistics tracking synchronization, allowing both parties to monitor the transportation status of returned packages conveniently.

After our dedicated warehouse receiving team signs for and completes full inspection of returned packages, the official refund processing procedure will be activated immediately, with a fixed processing cycle ranging from 5 to 10 business days. Business days exclude all official United States federal holidays and regular weekly rest days, and the starting time point of the refund cycle is confirmed as the exact date our warehouse staff finish product inspection and record the returned goods in the internal inventory system. During the 5-10 business day processing window, our financial settlement team will conduct systematic verification of the original order payment amount, confirm the intact condition of returned goods matching the return application content, and generate a complete USD refund slip corresponding to the original order. No additional deduction items will appear on the refund slip; the total refund amount is fully consistent with the actual payment amount customers spent on purchasing returned products, with no separate deductions for logistics costs, packaging depreciation fees, or administrative service charges. Once the financial team completes internal review and approval of the refund slip within the stipulated 5 to 10 business day range, the full refund amount in USD will be transferred back to the original customer payment account used when placing the order, including credit card accounts, electronic wallet accounts, and other mainstream cross-border payment channels supported by our website. After the refund transfer operation is completed by our financial department, an official refund completion notification will be automatically sent to customers through the website internal message system, clearly stating the exact refund amount in USD, the corresponding order number, and the approximate arrival time frame of the funds in the customer’s payment account. We remind customers that the slight delay of fund arrival after our refund transfer is completed is caused by the internal settlement processing cycle of third-party payment institutions, which is beyond our direct control scope, and our customer service team can provide official refund transfer vouchers for customers to consult their payment platform customer service if fund arrival delays occur.

Although we implement a flexible 60-day free return policy for most commodities sold on our website, a small number of special product categories carry limited return restrictions to comply with international commodity sales and logistics safety specifications, and all special restriction clauses are clearly marked on the corresponding product detail pages for customer reference before order placement. The limited return product range mainly includes customized processing accessories, disposable consumables that have been opened and used, and safety-sensitive battery components that have undergone disassembly and secondary modification; these special goods can only support return applications within the 60-day cycle if customers can provide clear photographic evidence of inherent factory product defects, and random personal preference returns are not supported for these product categories. For all non-special restricted commodities, we fully implement the unlimited reason 60-day return rule without additional restrictive conditions. In the event of disputes between customers and our store regarding return eligibility, refund amount calculation, or refund processing cycle compliance, both parties shall resolve the dispute in accordance with the complete clauses stated in this refund policy document first through friendly online communication via the website customer service channel. If consensus cannot be reached through initial customer service communication, customers can submit a formal written dispute description through the website dedicated dispute feedback entry, and our senior after-sales management team will conduct independent re-investigation and issue a final binding processing result within the standard customer service response cycle. All final dispute processing results formulated by our senior management team strictly abide by the full clauses of this refund policy, and all refund settlement funds generated from dispute resolution will still be transferred to customer accounts uniformly in USD currency following the fixed 5-10 business day refund processing timeline after the dispute processing result takes effect.